Organisation

Quadron is a property and grounds maintenance company that also specialises in retail and conservation work. The company works in four key areas; social housing, environment, property services and capital projects.

The company employs nearly 1000 staff at 17 bases throughout the UK and turns over about £40 million a year.

Communications Challenge

Quadron needed to overhaul the way it managed its remote-workers, many of the company's employees spend prolonged periods on the road and out on site, where Quadron is unable to contact them. Quadron required a real-time system to track its vehicles.

Quadron wanted to:

Reduce the time its engineers spent on paperwork
Increase the accuracy of data collected from the field
Improve the back-office efficiency by eliminating the need to re-key information from a hard to soft copy
Offer instant proof of delivery on its services without a paper trail
Gain automated time-sheet & overtime information as well as accurate, automated mileage sheets

Quadron turned to Orange Business Services to find a system which could offer a solution to all these challenges.

communications solution

Orange Business Services provided Quadron with Orange Fleet Link, a telemetry-based solution installed in-vehicle, to enable Quadron to track 380 of its vehicles. The system collects and reports detailed, accurate data on every movement of the vehicle, including location, speed and routes taken.

start quote mark Working with Orange Fleet Link helped us to take a fresh look at how we were working. It has increased productivity and enabled us to provide a streamlined and efficient service to our customers. Initially the solution was rolled out to 21 of our vehicles; we were so impressed that two years later 80 per cent of our vehicles use the technology.
end quote mark

Andy Meaden, ICT Services Director, Quadron Services

benefits

Quadron uses Orange Fleet Link to display the real-time information on screens in its office, enabling it to monitor activity throughout the day.

The solution allows Quadron to track any repairs and receive live feeds from the vehicle. It helps Quadron locate, support and deploy its people more effectively, allowing it to develop a more efficient supply chain, control its costs and measure service levels.

Accurate monitoring means Quadron are able to schedule more jobs in the day, prevent unnecessary mileage and stop inaccurate overtime claims. In addition the company gains detailed reports to prove it is meeting service levels and regulations.

Orange Fleet Link has enabled Quadron to address all of the business challenges it was facing. It is an advanced vehicle tracking system that makes it easy for Quadron to manage its mobile workforce. The technology also gives the company a key differentiator amongst its competitors.

start quote mark Quadron is an excellent example of a company reviewing its systems and using mobile solutions to revolutionise the way they work as an organisation.
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Neil Laidler, Interim Vice President, Orange Business Services UK

For further information on Orange Business Services, please see www.orange.co.uk/business