simple set-up - easy to deploy
Service Link web interface is available with a simple login and password. Users can be set up very simply on the web interface and the PDA software is compatible with any windows PDA.
immediate job status & despatch
The live Resource Control Screen tells you at a glance the job status (colour-coded for Arrived, On Route, Completed, or Late) and the drag and drop design means you can despatch jobs one at a time or in batches.
minimal I. T. Involvement
All you need is a web login to use Service Link. Everything else is done for you. From point of order we will organise your tracking unit installations. We can provide the PDA hardware with the software application already downloaded.
GPS data without driver influence
Our tracking units are free from influence from the driver, or the PDA device - so when we combine the data from the PDAs with the movement data from the vehicle, you are able to get the full value of comparing your planned activity versus your actual activity - allowing you to monitor, manage, and improve the effectiveness of your team operations.
warranted and fully supported
Service Link is based on technology that has been developed over more than ten years, in the very high security sector, and so is aimed at delivering 100% availability, unlike many other telematics-based solutions.
With Service Link you can be sure that you will get a system that delivers exactly what we says it does, it will be easy to use and it will keep on doing exactly what it was designed to do. That is why we are prepared to warrantee our systems for life. Simple.
eliminates errors & time lags
The system allows instantaneous job despatch, which cuts out the need for time-consuming calls, text messages, and other variables. Also, because the Resource Control Screen shows the real job status, and the tracking system shows actual locations, you can know accurately which resource to despatch a job to - and let your customer know at the same time, saving call-backs.
increases efficiency
Because you know with great accuracy where your resources are, you can locate the nearest resource for the job, and increase your jobs per day.
reduces paperwork
The whole work process can be automated, including part orders and signature capture - and all in real-time. Mileage is recorded automatically, saving your staff hours per week in paperwork chores, and your back office staff time in re-keying information, filing and retrieving information in the event of any disputes on job completion.
reduces communication costs
The whole process with Service Link is dynamically automated, so all job information & navigation details are sent directly to your resource without you needing to call, or send text messages. This greatly reduces your current communications costs.
improves Customer Service
Because your resources can send their ETAs, your customers can be given an accurate delivery time. The increased efficiency given by the system means you'll get increased number of jobs, so those last minute customer demands will be easier to satisfy. Also, the resource control screen alerts when your resource is going to be late, so you can inform your customers.
invoices completed faster
You'll know straight away when a job is completed, and have proof of completion with signature capture right away via the web, so you can invoice jobs as soon as they are done - no more chasing a paper trail before you can request payment.
monitors performance & SLAs
The high level of accurate data, in standard and bespoke report formats means you will be able to tell at a glance where any problem areas lie, measure performance of the entire operation and by individual, and drill down to see areas of discrepancy between job planning and actual completion - letting you monitor, manage & improve your operations into the future.
